Service Technicians

Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia Come and join Otis today, and be part of the OTIS Family and Forbes 2025 World's Best Employers.

We are seeking  Service Technicians  based in   the  Sydney CBD.  In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators. Permanent role Reports to the Service Managers Key Responsibilities for You Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals. Stand by and provide after-call-back coverage as needed. Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction. Electrical and Mechanical training to apprentices and subcontractors. Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging. Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement. Liaise with customers and submit leads using Otis-provided applications. Key working relationships - Internally and Externally Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers. Liaises with functional management at other Otis entities and headquarters. Represents the Company's relationships with major customers, suppliers, and the public. Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant). External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.

To Be Successful Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable) Minimum two (2) to five (5) years’ experience within the Lift Industry. Hold a valid driver's license. Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training. Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills. Strong English language skills, both verbal and written Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet). You are a committed professional, with safety as your priority Has attention to detail and is results-driven, curious, adaptable, and able to work well alone or in a team Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model.