Distribution Admin Assistant

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The Distribution Admin Assistant plays a critical role in ensuring that Global Logistics Distribution consistently meets service delivery commitments to customers through proactive monitoring, coordination, and issue resolution. Effectively troubleshooting day-to-day challenges, communicating with all parties involved in a professional and ethical manner to accomplish the goals established with our customers.

Monitor service order activities thought multiple order management systems. Maintain and update operational and performance reports Track inbound and outbound movements Compare scheduled versus actual equipment utilization Investigate and resolve overdue or delayed shipments Record key logistics details (departure times, destinations, cargo, and expected returns) Deliver high-quality customer support that strengthens business relationships Ensure consistent compliance with all Service Level Agreements (SLAs) Act as the first point of escalation for customer-related issues Provide support for special customer requirements and critical dispatch needs   Requirements High school diploma or international equivalent 2 years of customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry Background in multinational environments, with hands-on understanding of supply chain operations and the management of high-priority, critical order fulfillment activities Intermediate Microsoft Office (Word, Excel, and Outlook) skills Intermediate English . Portuguese is a plus Customer Service Oriented Effective written and verbal communication skills Strong analytical skills and ability to execute corrective action plans Problem solving, numerical analysis Positive attitude Ability to manage multiple tasks in a fast-paced environment with high attention to detail   Other Details Schedule: Tuesday - Saturday 10:00 am to 7:00 pm Work model: On-site (Aerocentro, Alajuela) Grade: 7 Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.