CS Order Entry LATAM

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Business Enablement/Support All Job Posting Locations: Bogotá, Distrito Capital, Colombia, São Paulo, Brazil Job Description: DePuy Synthes is recruiting for a CS Order Entry LATAM, located in Bogota, Colombia or Sao Paulo, Brazil Job Overview   The CS Order Entry LATAM role plays a critical part in enabling reliable and compliant   order ‑ to ‑ cash   execution across the Latin America region. This position ensures   accurate   and   timely   sales order processing, supports internal and external customers, and partners closely with Supply Chain, Sales, Logistics, and Finance teams. The role directly   impacts   customer satisfaction, revenue flow, and operational excellence by ensuring orders are entered, managed, and resolved correctly from receipt through fulfillment.

Accurately enter,   validate , and   maintain   customer sales orders in enterprise systems   in accordance with   pricing, contracts, and compliance requirements.   Review order completeness and resolve discrepancies related to pricing, product availability, customer master data, or delivery requirements.   Serve as a primary point of contact for   order ‑ related   inquiries from internal stakeholders and external customers across LATAM markets.   Coordinate with Supply Chain, Logistics, and Finance teams to ensure   on ‑ time   fulfillment,   accurate   invoicing, and issue resolution.   Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions.   Ensure adherence to company policies, internal controls, and regulatory requirements, including audit and documentation standards.   Support continuous improvement initiatives by   identifying   process gaps, inefficiencies, or recurring order issues.   Maintain   accurate   records and documentation to support reporting, compliance, and performance metrics.

Education:   Bachelor’s degree in Business Administration , Supply Chain, Logistics, Finance, or   a related   field   required .   Additional   coursework or certification in supply chain or customer service disciplines preferred.   Experience and Skills:   Required:   Minimum of 2–4 years   of experience in order management, customer service, supply chain operations, or   a related function .   Proven experience entering and managing sales orders in ERP systems (e.g., SAP or similar platforms).   Strong attention to detail with the ability to manage high transaction volumes accurately.   Ability to analyze order issues and collaborate   cross ‑ functionally   to drive resolution.   Working knowledge of   order ‑ to ‑ cash   processes, pricing structures, and basic invoicing concepts.   Preferred:   Experience supporting Latin America markets within a regional or global organization.   Background in medical devices, life sciences, or regulated industries.   Familiarity with service level agreements (SLAs) and customer performance metrics.   Experience   participating   in