Rooms Division Manager

Rising above Melbourne's skyline, The Ritz-Carlton, Melbourne sets a new benchmark for luxury hospitality. As one of our Ladies and Gentlemen, you will be entrusted with bringing our world-renowned service philosophy to life. In the role of Rooms Division Manager , you will inspire excellence, elevate every guest journey, and help shape experiences that are both personal and unforgettable. Here, a career is built on respect, craftsmanship, and the pursuit of excellence.

Join our Ladies and Gentlemen and oversee and direct all aspects of departmental operations

You will have full accountability for sales, profit, guest satisfaction, associate satisfaction, operations, and stock management and will be required to monitor performance against budget

Manage day-to-day operations and ensure the quality and standards of the hotel and guest expectations are met

Review reports and financial statements to determine Rooms operations performance against budget

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Manages staffing levels to ensure that guest service, operational needs and financial objectives are met

Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations

Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings

Understand and manage the impact of the department’s operations on the overall property financial goals and objectives to achieve or exceed goals.

Develop and manage relationships with key stakeholders, both internal and external.

Ensure you and the team uphold all company policies and procedures whilst demonstrating the Hotel’s core values.

Experience with OPERA property management system or similar

Relevant experience in a similar managerial role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.