Senior Director, Facilities Management

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Find your next move at JLL and build a fulfilling career   At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise Account Director - Integrated Facilities Management (IFM) About the Account Our relationship with the Client began in 2009 and has grown into one of JLL’s most strategic Integrated Facilities Management partnerships globally. Today, the account spans more than 16 million square feet across multiple manufacturing and technology campuses in Malaysia, China, India, and Vietnam, supported by over 700 JLL employees and 2,500 dedicated vendor personnel. JLL delivers a broad spectrum of mission-critical facilities and workplace services including Custodial, Transportation, workplace services, engineering operations, cleanroom support, landscaping, and small construction project management. The Client is a highly collaborative, data-driven organization committed to continuous improvement, innovation, and operational excellence. Success in this environment requires strong leadership, commercial acumen, disciplined execution, and the ability to influence diverse stakeholders to achieve common goals.

The Account Director is the senior JLL leader responsible for the overall performance, operational excellence, client satisfaction, safety culture, and commercial success of the Malaysia Site, currently comprising approximately 6 million square feet , with planned expansion of an additional 4 million square feet over the coming years. Reporting to the Regional Account Director, the Account Director serves as JLL’s primary representative for the site and is accountable for ensuring all Integrated Facilities Management services are delivered safely, reliably, and in accordance with contractual commitments and business objectives. The role requires leadership of a large multidisciplinary organization consisting of site-based teams, vendor partners, and functional managers across Workplace Services, EHS, Projects, Engineering, Procurement, Finance, Space Planning and Operational Excellence. While some of these functional leaders may operate within a matrix structure and not report directly to the Account Director, the successful candidate must demonstrate the ability to align, influence, and mobilize shared resources toward common site objectives and client outcomes. The Account Director acts as a trusted advisor to the Client, driving operational excellence, innovation, workforce engagement, business growth, and continuous improvement while fostering a culture of ownership, accountability, and partnership.

Client Leadership & Strategic Partnership Serve as the primary leadership interface between JLL and the Client for all site operations. Build trusted relationships with senior client stakeholders and act as a strategic partner in supporting business objectives. Translate client expectations into actionable site strategies and measurable outcomes. Use data and analytics to drive decision-making, influence outcomes, and recommend improvements. Lead governance reviews, business reviews, and executive stakeholder engagements. Site Leadership & Operational Excellence Provide overall leadership and direction