Customer Experience Designer

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.  We’re all in, are you? Join EY and shape your future with confidence. The opportunity We are looking for an Experience Designer for EY Wavespace ASEAN team. In Wavespace, we design immersive programs and experiences that bring the right people together, giving them the mindset and collaborative tools to think differently. These days we are doing this both virtually, in-person, and blended sessions for clients around the world.   Your key responsibilities  A Wavespace Experience Designer understands what excellent design looks like, how to articulate a client’s vision and the roadmap to get there and has experience in consulting. Key responsibilities include:

Lead transformation experiences by using business design, behavioural science, gamification and/or other frameworks to curate exceptional Wavespace experiences Ensure a consistent Wavespace design experience using approved methodologies and best practices Maintain oversight of application of technology, session design process and creative elements to ensure Wavespace experiences meet customer expectations (clients, account teams and other internal EY teams) Primary day-to-day interface with Wavespace customers taking accountability for all aspects of planning, scoping, design and delivering Wavespace experiences including facilitation Ensure a high-quality seamless experience that engages all participants Oversee logistics, technical setup, and documentation upon close out Deliver successful simple to complex sessions across a wide array of industries Provide direction and performance feedback to the production team Work with internal EY teams to embed Wavespace into their growth plans, and ensure the brand of Wavespace is embedded in their target accounts Support to build a strong pipeline of demand for Wavespace, and deliver client results that lead to influenced sales Has mastery of all the domains of collaborative work, Design Thinking, knowledge management, and other underlying models that make up the Wavespace approach. Also lead the experience from the “front of the room” as facilitator

Skills and attributes for success

Excellent facilitation and communication skills (and enthusiasm for investigating and learning new facilitation techniques) Experience using (and a passion for) interactive technology and collaboration tools (i.e. Murals) Experience with design thinking, system thinking and service design Strong project and stakeholder management skills Ability to quickly understand different client objectives and use creative problem-solving skills to translate objectives into engaging workshops Be able to spot trends and interpret multiple signals across many parts of our business Strong business knowledge of one (or more) industry sector

To qualify for the role you must have

Bachelor's Degree with more than 3 years of work experience in facilitation, Customer or User Experience Strategy / Research, Business Strategy, Product Design, or Design Planning. Past experience should include consulting, CX Practice in a Fortune 500 firm, or agency in a media management or digital creative experience in a client facing role Knowledge of design thinking techniques and the ability to solve complex business problems with simple, industry-leading experience and design solutions Experience translating business requirements and goals, end-user needs and inputs from cross-functional teams into differentiated design solutions Experience that spans across facilitation, UX, business, operations and design. That is, you