Manager / Associate Director, Strategic Process Improvement & Programs

Manager / Associate Director, Strategic Process Improvement & Programs Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.   Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know:   Why Syneos Health • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. • We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

CORE RESPONSIBILITIES Analyses current-state processes to identify gaps, risks, inefficiencies, and root causes, using input from business stakeholders and available data. Develops future-state workflows, operating model changes, and role clarity needed to standardize, simplify, and improve work. Develops and maintains standardized process improvement frameworks, tools, templates, and best practices to support a repeatable transformation approach across the organization. Develops and maintains integrated program and project plans defining scope, deliverables, milestones, resources, dependencies, budgets, and success measures. Establishes and operates fit-for-purpose program governance, including decision forums, status reporting, escalation paths, and clear roles and accountabilities. Coordinates cross-functional workstreams and proactively manages risks, issues, actions, decisions, interdependencies, changes, and resource constraints to keep delivery on track. Provides concise, accurate program reporting for sponsors and governance bodies, highlighting progress, outcomes, financial or capacity impacts, emerging risks, decisions required, and recommended corrective actions. Facilitates program and workstream meetings, documents decisions and commitments, and follows through with accountable owners to ensure timely completion of actions and deliverables. Acts as a business partner with key business leaders to align on and prioritize transformation opportunities Collaborates with delivery teams and business stakeholders on the design and implementation of desired solutions, including communication, training, business process documentation, and change adoption support. Reviews, challenges, and strengthens business cases for transformation opportunities by validating assumptions, assessing feasibility, identifying dependencies, and ensuring benefits are measurable, realistic, and tied to business outcomes. Establishes and maintains performance measures and benefits-tracking mechanisms, including KPIs and reporting, to monitor process performance, adoption, value realization, and sustainability of improvements. Partners with technology, operations, and business stakeholders to assess where AI,