Manager, Production Services, Animation Series

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Vine Studios is Netflix's LA-based Series Animation production facility, offering collaborative review spaces, premium offline edit bays, a scratch room, and a screening room. Our Production Services team acts as the primary point of contact for engineering and technical operational support for productions at Vine Studios, helping shows navigate production and post production challenges from development through delivery, and partnering with our broader engineering teams to resolve issues that require deeper technical expertise. As the team grows, we're looking for a manager to lead its day-to-day operations and ensure productions get consistent, high-quality support.

The Production Services Manager leads the day-to-day operations of the Production Services team at Vine Studios, managing a team of support engineers. This role owns the relationships with production executives, producers, and post production managers across active shows, and is responsible for how the team triages, escalates, and resolves support requests. It also requires a strong working partnership with Media Systems and Production Engineering teams to refine and evolve the engineering and technology support structure at Vine Studios. The ideal candidate brings a strong post production and production support background, is comfortable operating in high-pressure environments, and can bridge technical and creative conversations with ease.

* Responsible for technical infrastructure and operations across specialty rooms and Editorial for Netflix Series Animation at Vine Studios, including on-site preventative maintenance and calibration to ensure optimum performance

* Leads day-to-day operations of the production services team, managing and prioritizing workload and projects — triaging incoming issues, assessing urgency against production context, and escalating appropriately

* Establishes and refines operational procedures for how the team triages, escalates, and resolves support requests — ensuring consistency and predictability

* Identifies recurring support patterns; drives root cause analysis and implements systemic fixes to reduce repeat incidents and improve team efficiency

* Builds a cross-training program so the team can support one another during periods of heavy workload and time off

* Owns relationships with production managers, producers, and post production managers across active shows, maintaining regular proactive touch points to stay ahead of issues

* Manages facility projects at Vine Studios including specialty room refreshes, edit bay upgrades, and infrastructure improvements in coordination with Media Systems and Production Engineering teams

* Partners with engineering stakeholder teams to evolve tools, platforms, and workflows that meet the future needs of production workflows and pipelines

* Partners with the in-house VFX Manager to implement color workflow guidance for productions and creative artists working remotely and at Vine Studios

* Supports the creative infrastructure and pipeline, evaluating software needs and discussing solutions with production stakeholders

* Works closely with internal tech support teams that handle initial production support, escalating issues to Production Services when necessary

* Provides real-world perspective, setting the context, parameters, and business requirements, for Media Systems and Production Engineering partners to deliver Tier 2 & 3 levels of support

* Manages screening room scheduling and usage across productions; ensures the team maintains