TikTok Shop - Logistics Operations Manager, Intra EU Solutions (Chinese Speaker)

About the Team The Intra-European Logistics Operations Team plays a critical role in Pan-European e-commerce operations. We are dedicated to helping TikTok merchants better fulfill cross-border logistics orders in the Pan-European market, thereby driving merchants' business growth. We are also responsible for optimizing the efficiency of every link in the logistics fulfillment process, to deliver better logistics services for TikTok e-commerce consumers. We are looking for an experienced Logistics Operations Manager to be responsible for Intra-European logistics operations.

Responsibilities - Responsible for the daily operation and monitoring of logistics cost, timeliness and experience for Pan-European routes, coordinate the partnership with 4PL carriers, establish and continuously improve the SOP mechanism for each handover milestone, and continuously enhance the cost and experience metrics through data operation and process optimization. - As the POC for Pan-European logistics for merchants, you will be deeply involved in daily operation management. By establishing operational SOPs, you will efficiently resolve various core issues related to merchant logistics fulfillment, including but not limited to onboarding and ordering, system integration, shipping error reports, pickup handover, and pickup coordination. You will also conduct merchant training and outreach to improve merchant user experience and retention. - Continuously track the growth data of merchant 4PL penetration, deliver merchant insights and root cause analysis, identify growth blockers, and collaborate with the local BD team to drive the achievement of the scale and penetration growth targets for European 4PL merchants. - Responsible for the planning of the pan-European segmented logistics network and the design of order allocation routing strategies, and continuously promote the long-term optimization of network efficiency and cost in combination with the business requirements of various European markets (Germany, France, Italy, Spain, etc.);