Fire Alarm Service Supervisor

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Fire Alarm Service Supervisor At Johnson Controls, we help customers protect people, property, and operations with reliable fire and life-safety solutions. In this role, you will lead the daily fire alarm service function, coordinate technicians and resources, and help ensure every job is completed safely, efficiently, and to a high standard.

Overview The Fire Alarm Service Supervisor is responsible for overseeing day-to-day service operations for the fire alarm team. You will provide leadership and support to service technicians, manage schedules and workload, respond to customer needs, and help drive quality, safety, and customer satisfaction across the department.

Oversee daily fire alarm service operations, including scheduling, dispatching, workload assignments, and resource coordination. Provide leadership, coaching, direction, and support to service technicians to build productivity, accountability, teamwork, and professional growth. Monitor daily service activity to help ensure work is completed on time and customer commitments are met. Coordinate with customers, technicians, management, purchasing, warehouse, and internal departments to support timely service delivery and clear communication. Manage escalated customer concerns, service issues, and scheduling challenges in a professional and timely manner. Review work orders, service reports, completion records, and related documentation for accuracy, completeness, and compliance with company procedures. Promote a strong safety culture by ensuring employees follow company policies, PPE requirements, and safe work practices at all times. Identify unsafe conditions, job-site hazards, and safety concerns, and escalate issues when appropriate. Support compliance with applicable fire alarm codes, regulations, fire codes, NFPA standards, OSHA requirements, and customer-specific site requirements. Track service performance, productivity, callbacks, customer satisfaction, and other key operational indicators. Investigate customer complaints, service delays, safety incidents, and recurring issues, and help implement corrective actions. Assist with onboarding, training, performance evaluations, disciplinary matters, and ongoing employee development. Support staffing, manpower planning, vacation scheduling, overtime management, and daily resource allocation. Coordinate materials, tools, equipment, and department resources so technicians can complete assigned work effectively. Support departmental reporting, forecasting, budgeting, and operational planning as needed. Maintain professional relationships with employees, customers, contractors, and other business partners while reinforcing company standards for communication, appearance, documentation, and service. How You Will Do It Lead with accountability, safety, and integrity   by setting clear expectations, monitoring progress, and following through on commitments. Stay close to the work   by understanding field realities, customer priorities, and technician needs so you can remove obstacles quickly. Use candor and structured problem-solving   to address service delays, callbacks, quality concerns, and recurring operational issues. Win as one team   by working closely with dispatch, purchasing, warehouse, management, and field