Customer Service Associate Analyst

The Customer Service Associate Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Provide operational support across function, including administering defined procedures, performing analysis and preparing reports Provide first-level technical phone, email, and customer support for federal agencies and financial institutions Log, manage, and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures Ensure all cases are updated on a regular basis and clients are advised of status Interact with internal teams and external financial teams and partners Support end-to-end file transmissions through the Treasury Web Application Infrastructure Provide customer service and timely resolution to high profile & sensitive clients Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

0-2 years of relevant experience in help desk and/or application support preferred Proven relationship building and customer service skills Mid-Shift: 12:30pm- 9:00pm Education: Bachelor's degree/University degree or equivalent experience     Customer Svc Assoc Analyst - B10 – Hybrid •    Respond to inbound service calls from government and corporate clients  •    Perform necessary account maintenance to fulfill client requests. •    Communicate account status, procedures and other information as needed to respond to client inquiries. •    Research and resolve client inquiries/concerns. •    Follow established procedures/processes and Citi best practices while assisting client inquiries. •    Gather information and lead the client using practical troubleshooting techniques to determine source of error. •    Escalate client issues to the next level of support when appropriate. Must pass Citi background check and Government Background screening Full Time Position Mid-shift Hybrid  ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Customer Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $48,180.00 - $63,140.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Sep 15, 2026