Supervisor Inflight Crew Scheduling

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Summary The Supervisor Inflight Crew Scheduling oversees the daily operation of Inflight Schedulers at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Inflight Crew Scheduling leads and establishes priorities for the team to schedule and meet performance objectives including safety, reliability, and customer satisfaction.

Lead a team of Inflight Crew Schedulers to meet performance objectives: on-time performance, reserve utilization, and premium usage by monitoring daily performance, guiding work priorities, and providing real-time direction within established guidelines.  Investigate and report on Inflight Crew delays, and irregular flight activity; determine solutions for how to avoid such Inflight Crew delays in the future and implement actions within established procedures to mitigate future occurrences.  Supervise the execution of, and ongoing adherence to FAR, CBA and company policies for ensuring Flight Attendants are scheduled legally.   Liaise between labor unions; IAM & AFA to resolve contractual work agreements efficiently to mitigate potential grievances. Supports resolution of contractual issues by following established processes and engaging internal Labor Relations partners; communicates with IAM & AFA per guidance to mitigate potential grievances.  Develop Crew Schedulers through effective performance management, connecting people to projects, and delivering ongoing feedback focusing on coaching in the following areas: attendance, required training, scheduling compliance, delays, and professionalism.   Manage department’s administrative functions, including daily schedule, scheduler sick leave, time off, and supply ordering.   Answer escalated calls from Flight Attendants pertaining to contractual scheduling needs; handle all inquiries and solve problems.   Cross departmental collaboration to promote positive work culture and cultivate a deeper understanding of business acumen.   Influence the culture of a team through action, presence and reinforcement of behaviors.  Job-Specific Experience, Education & Skills Required  3 years of airline, crew scheduling experience or related area.  Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.  Proficiency with Microsoft Office applications (e.g., Word, Excel, OneNote, Teams, PowerPoint, and Outlook).  Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.) and to work a flexible schedule to include 8, 10, or 12-hour shifts.  Strong interpersonal skills facilitating effective verbal and written communication.   Demonstrates strong critical decision making and situational judgment skills.  Ability to interact with business leaders, provide insights and recommendations, and collaborate to solve complex operational challenges.  High school diploma or equivalent is required.   Must be authorized to work in the U.S.  Minimum age of 18.   Preferred  Leadership abilities demonstrating self-reliance, self-motivation, ability to work well under pressure and professional assertiveness.  Demonstrated enthusiasm, team spirit, and congeniality.  Working knowledge of JCTE (Jeppesen Crew Tracking Editor).  Experience with scheduling and budget controls.   Excellent written, verbal, and interpersonal communication skills.  Job-Specific Leadership