Salesforce Technical Architect

Salesforce Technical Architect1 ROLE OVERVIEW We are seeking a visionary Salesforce Technical Architect with 12- 15 years of exp, who defines the AI-native future of enterprise Salesforce platforms. You will lead architecture decisions across multi-cloud Salesforce ecosystems, design Agentforce Agent frameworks at enterprise scale, define Model Context Protocol (MCP) integration strategies, and govern how AI tools like Claude, Codex, and Cursor are embedded into the engineering lifecycle. Your deep functional understanding of Healthcare, Hi-Tech, and revenue operations — combined with architectural mastery — enables you to translate complex business strategies into resilient, scalable, AI-powered Salesforce platforms that deliver measurable, auditable business outcomes. You are the person in the room who can speak the language of the CFO, the CIO, the Chief Medical Officer, and the Lead Developer — with equal authority. Department Architecture  Reports To VP Engineering Industry Focus Healthcare, Hi-Tech, Financial Services, Retail & Manufacturing Engagement Full-Time | Strategic Programs & Pre-Sales Certifications Salesforce CTA (or in progress), Application / System Architect, AI Specialist AI & MODERN TOOLING EXPERTISE Candidates must demonstrate hands-on proficiency with next-generation AI tools, LLM platforms, and Salesforce AI capabilities: CORE AI PLATFORMS & LLMS Claude (Anthropic) — Architecture & Dev OpenAI GPT-4o / Codex GitHub Copilot Enterprise Cursor IDE (team governance) Amazon Bedrock / Azure OpenAI Google Vertex AI   SALESFORCE AI & AGENTFORCE LAYER Agentforce Platform Architecture Einstein Copilot Studio Prompt Builder & LLM Gateway Model Context Protocol (MCP) Einstein Prediction Builder Data Cloud AI Segmentation Revenue Intelligence AI   DEVELOPER PRODUCTIVITY & DEVOPS Salesforce Well-Architected Framework SFDX / Salesforce CLI Copado / Gearset DevOps MuleSoft Architecture Heroku / Salesforce Functions LeanIX / Ardoq (EA tooling)   SALESFORCE CLOUD EXPERTISE ( ANY OF 2 CLOUDS AS MENTIONED BELOW ) Sales Cloud Architect enterprise Sales Cloud platforms spanning global territory hierarchies, multi-org topologies, AI-assisted pipeline management, Revenue Intelligence, and Agentforce Sales Agent frameworks. Define scalable data models and AI scoring architectures supporting global sales operations. Service Cloud Design resilient omni-channel service architectures: Omni-Channel capacity modelling, Agentforce Service Agent frameworks with human-in-the-loop escalation design, Einstein Article Recommendations, Knowledge Graph integration, and AI-driven CSAT prediction. Define service AI governance and quality standards.

Cloud Architect multi-site, multi-audience Experience Cloud platforms with headless LWR architecture, identity federation (SSO / MFA / PKCE), AI personalisation layers, and API-first integration patterns for patient portals, partner hubs, and enterprise customer communities. Revenue Cloud (CPQ, Billing, ARM) Define enterprise CPQ architecture: multi-org quoting strategy, cross-cloud pricing governance, ERP integration blueprints (SAP, NetSuite), ASC 606-compliant ARM configuration standards, and Agentforce Deal Desk agent framework design. Govern CPQ customisation boundaries and technical debt. Health Cloud Architect HIPAA-compliant Health Cloud platforms: Care Program object frameworks, Interoperability Hub (FHIR R4) architecture, consent management design, prior auth automation, and AI-assisted care coordination agent frameworks. Define PHI data residency, encryption, and access control architectures. Data Cloud & MuleSoft Design enterprise data unification strategies: Data Cloud identity resolution, calculated insights governance, and real-time activation pipelines into Sales, Service, and Marketing Clouds. Define MuleSoft API-led connectivity governance, integration platform standards, and event-driven architecture patterns using Platform Events and CDC. INDUSTRY DOMAIN