Facility Manager - Operations

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Skills • Strong communication skills, leadership, teamwork, analysis, judgment and customer focus. • Planning and organising: • Able to evaluate priorities and re-juggle as appropriate. • Able to resolve conflict and communicate intentions clearly. • Deliver on time and with high quality results. • A self-starter who possesses intellectual curiosity. • A proven team player at ease with sleeves rolled up approach Decision making / complex problem solving: • Proactively gathers information from appropriate sources. • Probes/considers all of the facts. • Considers other perspectives. • Refers to long term plans and goals, draws sound inferences. • Prioritizes key factors. • Acts decisively, promptly and confidently. • Able to operate with limited guidance Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies Client/Stakeholder Management • Connect to key stakeholders at the site and gains buy-in when appropriate. • Communicate issues, actions and results in real-time to the right stakeholder. • Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites. • Communicate and interact at all levels modulates content and ways of communicating accordingly. • Responsibility for meeting KPI’s and SLA’s defined within the contract. • Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected Operations Management • Delivers the services required in the contract. • Monitors array of metrics and manages site to ensure proper optimal operations. • Integrates service delivery by connecting everything related to the building experience. • Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management. • Detailed knowledge of MSA & escalate scope changes / scope creep with potential to impact to MSA Procurement & Vendor Management • Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues. • Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service. • Proactively involved in ensuring that services are reviewed and refinements made to enhance these services Financial Management • Manage processing and controlling of purchase orders, invoices and work orders. • Approve purchases of supplies and equipment for use at managed office buildings. • Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance People Management • The FM is responsible for the management, supervision, and professional development of all direct reports. • Establish written goals and objectives for employees directly reporting to the role of FM. Conduct periodic formal and informal performance evaluations via Workday. • Develop training program and career path for employees. Assure succession planning is in place for all team members. HSE, Security & Quality Management • Ensure that all defined services are