Technical Consultant (Must have experience with System Integrations, AI, Restful APIs & React.JS) México, Remote

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity The Consultant uses technical, analytical, and consulting skills to support the Ellucian Managed Services client community. The role works directly with customers to understand business and technical needs, troubleshoot application issues, and implement reliable solutions using the tools and resources available. The work ranges from software troubleshooting and break/fix support to application enhancements, integrations, reporting, and scripting. This is a customer-facing role that requires a strong learning mindset, structured problem solving, clear communication, and effective collaboration across teams. Prior Higher Education or Ellucian product experience is not required. Successful candidates are expected to learn new business domains, products, and technologies quickly and apply that knowledge to customer needs. Where you will make an impact Investigate and resolve defined to moderately complex technical issues using a structured troubleshooting approach, established practices, and available documentation and tools. Gather information from customers to understand program needs, objectives, business processes, functional requirements, inputs, outputs, and expected outcomes. Analyze application behavior, code, logs, API responses, integrations, data, and configuration to identify likely causes of errors and implement appropriate fixes or workarounds. Prototype, configure, refine, test, and debug applications, integrations, reports, scripts, and related technical solutions. Apply development and programming skills across application tiers to build, modify, and test application changes, interfaces, reports, and scripts. Use REST APIs and API clients such as Bruno, Postman, or Insomnia to validate requests, responses, authentication, payloads, and integration behavior. Provide high-quality technical consultation and support for Ellucian products and services, including Ethos, Banner Extensibility, Ellucian Experience, Ethos Data Connect, Banner Self-Service, and related solutions. Communicate progress, findings, dependencies, and resolution steps clearly to customers and internal teams, including translating technical information for non-technical audiences when needed. Escalate issues appropriately when additional expertise is required, providing clear evidence, troubleshooting history, and reproducible details to accelerate resolution. Collaborate with cross-functional teams to complete assignments, resolve customer issues, and meet agreed priorities and service expectations. Document technical findings, solutions, and reusable troubleshooting steps to strengthen team knowledge and improve future resolution efficiency. Demonstrate customer focus, active listening, adaptability, accountability, curiosity, and a willingness to learn new systems and technologies.

Typically 2-3 years of relevant experience in application development, technical support, integrations, consulting, or a related technical role.