Data Center Technician II

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary The Data Center Technician II (DC Tech) is accountable for implementing Data Center standards, documenting all installs, maintaining best practices, performing system monitoring and analytics, and providing top tier (level 4) operational support for our facility in Las Vegas. This key technical position is responsible for the racking and cabling for all data center infrastructure equipment. This includes servers, storage, databases & network. The DC Tech will also be responsible for troubleshooting any cabling or equipment issues.

Oversee site operations and projects Coordinate operation and maintenance of all electrical, mechanical, and HVAC equipment in the data center performed by the local Data Center mechanical teams by reporting any possible risk to our operation Maintain high reliability and performance while keeping operating costs at a minimum Ensure overall availability and reliability, meeting or exceeding defined service level expectations for the data center operations Assist in performing root cause analysis for install issues or incidents caused by infrastructure Manage on site assessments and audits of operations, electrical and mechanical systems Drive operational excellence of the Data Center team Perform first level troubleshooting for basic network, electrical, hardware and rack level events Required Qualifications 2 + years of Enterprise Data Center experience – applicant must have “hands-on equipment” expertise with the ability to install and troubleshoot infrastructure 2+ years of hands on experience with various tool sets supporting monitoring and alerting across diverse platforms 2+ years of integration experience working with event correlation platforms and ticketing systems such as ServiceNow 2+ years of experience leading and partnering with data center hosting team in the planning & executing of preventive maintenance This position is an on-site role at our Data Center in Las Vegas and will work off-shift hours as well as participate in an on-call rotation.

Excellent communication skills; must be an efficient and effective communicator Approve and track all Change Management tasks/tickets, enabling changes and maintenance work at the site Lead and perform basic support functions such as opening/closing/fulfilling tickets, performing root cause analysis and prioritizing tasks Lead and perform racking, network connectivity, and powering of all hardware at the data center Install and troubleshoot all types of low-voltage cable (copper, ethernet, fiber), including but not limited to testing & labeling of all cables & panels Managing Vendors – In coordination with the Lead, maintains a relationship with the vendors that supply and support the electrical and mechanical systems and components. When possible, attends major system preventive maintenance and repair activities Perform component replacements of hard drives, power supplies, and other system components as needed Responding to Escalations – Follows escalation processes and acts as first responder to major equipment and system issues Manage the multiple teams and vendors engaged in the equipment deployment process (i.e. – network, server, database, application, and/or storage systems) within the data center/location Perform asset and inventory management functions of all technology infrastructure housed within our data centers Communicate all projects to the Project Owner/Project Management team and