Senior Commercial Lending Servicing Specialist

About This Role  : Commercial Lending Servicing: Covers jobs responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management to ensure accuracy through life of transaction. In This Role, You Will   Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements Coordinate all aspects of resolving open customer service issues; interact with internal and external customers Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Identify activities of the team to ensure conformity with established procedures Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements Required Qualifications   8 or more years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.   Demonstrated experience independently managing moderately complex to complex commercial loan-servicing activities.   Strong knowledge of the commercial loan lifecycle, loan documentation, systems of record, transaction controls, and exception management.   Experience reviewing and interpreting servicing documentation and determining operational requirements.   Experience resolving escalated customer, transaction, documentation, system, data, or control matters.   Experience evaluating operational risks and determining appropriate mitigation or escalation.   Experience conducting quality reviews, monitoring critical deliverables, or assessing procedural adherence.   Experience providing technical work leadership, training, mentoring, or subject-matter guidance.   Experience leading or contributing to projects, process improvements, remediation, or strategic initiatives.   Strong analytical, root-cause, problem-solving, consultation, and decision-making skills.   Strong written, verbal, presentation, and stakeholder-management skills.   Ability to influence outcomes across multiple functions without formal reporting authority.

Experience with commercial real estate, construction, syndicated, agency, participation, or bilateral lending.   Experience with trades, assignments, foreign-currency loans, letters of credit, or member-bank activity.   Knowledge of loan documentation, collateral administration, insurance, title work, construction budgets, draws, payoff, and release activities.   Advanced experience with Loan IQ, AFS, or another commercial lending platform.   Experience developing or monitoring operational metrics, quality reporting, exception trends, or service-level performance.   Experience supporting audits, compliance reviews, control testing, or issue remediation.   Experience leading system changes, process migrations, automation, standardization, or operational transformation.   Experience