Supervisor, Training and Quality (Mandarin Line)

Job Title: Supervisor, Training and Quality (Mandarin Line) Job Description Key Responsibilities:  ​ Develop a department of well-trained, competent professionals who continuously improve the organization and themselves Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations Create and maintain consultant training schedule Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Conduct Coaching and Development sessions with team members to drive continuous improvement. Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key Training and Quality support processes within each account and recommends changes Administration of applicable certification and training processes for staff up to and including internal and client requirements Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners) Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans   Desired Skills:   Effective communication skills, both written and verbal Proficient in Microsoft Office Ability to multi-task and meet timelines on deliverable Detail-oriented Location: VNM The Flemington Tower, 10th & 11th Floors Language Requirements: Chinese Time Type: Full time2026-09-30