Principal Advisor, AI Partnerships

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Principal Advisor, AI Partnerships Principal Advisor, AI Partnerships About your role: You will lead third-party partner intake, evaluation, onboarding, and governance for the Agent Marketplace, helping financial institutions and merchants access AI-powered agents across front-, middle-, and back-office experiences. You will work across product, partnerships, risk, legal, compliance, security, and engineering to build a scalable onboarding model that supports innovation while maintaining enterprise-grade controls, regulatory alignment, and platform integrity.

Lead the end-to-end intake, evaluation, onboarding, and governance process for third-party vendors building AI-powered agents for the Agent Marketplace. Define and operationalize a risk-tiered partner onboarding model that balances speed, platform scalability, regulatory expectations, and enterprise control requirements. Partner with product, engineering, legal, compliance, risk, security, and business stakeholders to establish onboarding standards, review criteria, and approval workflows. Evaluate prospective partners based on strategic fit, technical readiness, operational maturity, risk profile, and alignment with platform requirements. Build governance frameworks for ongoing partner oversight, including monitoring requirements, escalation paths, issue management, and policy adherence. Develop intake processes, documentation standards, decision frameworks, and lifecycle controls that support repeatable partner onboarding at scale. Collaborate with platform and marketplace teams to align third-party agent enablement with product strategy, commercialization goals, and client needs. Present partner recommendations, onboarding status, and risk considerations to senior leadership and cross-functional stakeholders to support timely decision-making. Identify process gaps, control improvements, and ecosystem opportunities that strengthen the Agent Marketplace operating model and partner experience. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 8+ years of experience in partnerships, product management, vendor management, fintech strategy, risk operations, or a related function supporting technology platforms or regulated environments. 8+ years of experience evaluating and onboarding third-party vendors, technology partners, or platform participants using structured governance, due diligence, and operational review processes. 8+ years of experience working across legal, compliance, risk, security, product, and engineering teams in financial services, fintech, payments, banking technology, or a similarly regulated industry. 8+ years of experience building or improving operating models, controls, or cross-functional processes that support scalable platform growth and risk management. Experience assessing partner capabilities in artificial intelligence, automation, software platforms, application programming interfaces, or related technology ecosystems. Experience presenting complex partnership, governance, and risk recommendations to senior leaders and executive stakeholders. Bachelor’s Degree in business, technology, finance, public policy, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience with AI agent ecosystems, marketplace platforms, or