Senior Business Support Analyst

This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Cloud Data Platform Support | AI and Azure Enablement A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data Platform support processes, implementing AI-driven and Azure-enabled support capabilities, improving knowledge management, and enabling a more efficient, scalable, and customer-centric support experience. The position will provide end-to-end ownership of support requests within assigned business segments, strengthen stakeholder engagement, and ensure support operations can scale effectively as Cloud Data Platform adoption increases. CUSTOMER • Drive business operational readiness and Cloud Data Platform adoption across assigned business segments. • Provide end-to-end ownership of support requests, including intake, triage, prioritization, stakeholder communication, resolution tracking, and closure. • Modernize support processes by identifying automation opportunities and enabling AI-driven support capabilities where appropriate. • Leverage Microsoft Azure, Azure AI capabilities, Copilot/AI tools, and related platform capabilities to improve support efficiency, knowledge access, ticket handling, and customer experience. • Support the intake of projects, releases, major initiatives, platform/process updates, outages, and operational communications. • Document and maintain business-owned artifacts required for projects and major initiatives, aligned to the bank's Project Delivery Life Cycle (PDLC) methodology. • Document and improve business processes for applications owned or managed by the team, with a focus on support scalability, repeatability, and operational resilience. • Manage day-to-day operational processes to ensure consistency, timely delivery, and adherence to established service levels. • Support deployment readiness, change management, stakeholder engagement, and adoption activities for applications and processes owned or managed by the team. • Review requirements specifications and technical design documents to provide timely, meaningful feedback. • Identify, assess, and escalate risks that could impact project timelines, support quality, operational readiness, or customer experience, providing options and recommendations where appropriate. • Act as an escalation point for application and operational issues, working directly with internal and external business partners, Technology teams, and vendors as required. • Support knowledge management practices, including the creation, review, and maintenance of reusable knowledge articles, playbooks, FAQs, and support documentation. • May provide project management support to various extents. SHAREHOLDER • Support projects and major initiatives by coordinating input from appropriate SMEs to enable decisions and timely execution. • Adhere to EPMO project management methodology, PDLC requirements, and applicable enterprise delivery