Manager, Travel & Expense and Payments Operations

POSITION TITLE :                MANAGER , TRAVEL & EXPENSE AND PAYMENTS OPERATIONS REPORTING TO:                 Senior Manager and GPO, Procure-to-Pay LOCATION:                           Cebu, Philippines   Summary Description : Working within Dover Business Services, the Manager, Travel & Expense and Payments Operations owns end to end execution of T&E and Payments operations across supported OpCos globally. This role leads through the T&E Team Lead and Payments Team Lead, who report directly into this position, and is accountable for performance, controls, and compliance outcomes across both functions. This role executes within process standards and direction set by the Senior Manager and GPO, Procure-to-Pay, and serves as the primary point of contact for OpCo stakeholders on T&E and Payments matters. This position reports to the Senior Manager and GPO, Procure-to-Pay, and is based in Cebu, Philippines. Essential Responsibilities Operational Management

Own end to end execution of T&E and Payments operations across supported OpCos globally, leading through the T&E Team Lead and Payments Team Lead. Own staffing levels and capacity and demand planning across both functions, combining a team of 15 or more across T&E and Payments. Own period and cycle close activities relevant to both functions, including card cycle close and payment file cutoffs. Step in to manage directly when escalated issues require senior intervention or when gaps are identified that Team Leads cannot resolve independently. Monitor team performance against established KPIs, identify gaps, and drive corrective actions with Team Leads. Support continuous improvement initiatives across both functions, identifying opportunities to strengthen controls, improve accuracy, and drive efficiency. Coordinate with RPA, IT, and system owners when automation tools supporting either function are not operating as expected. Confirm compensating controls are activated and escalate when automation is unavailable. Assist with special projects as assigned.

Combined Operational Execution Travel & Expense

Own execution of T&E operations, covering expense report processing, cardholder compliance, card program administration, and audit activities. Ensure Dover Global T&E Policy requirements are understood and consistently enforced, including card suspension controls and reconciliation requirements. Ensure all supported OpCos and newly acquired entities are onboarded and active on the Concur T&E program, maintaining consistent policy and control application across the portfolio. Own relationships with T&E vendors and card program providers, ensuring service quality and issue resolution are managed appropriately.

Payments

Own execution of Payments operations, covering payment file processing, OBA execution, SPH handling, rejection and return notifications, and transmission monitoring across supported OpCos globally. Ensure Payments controls are executed accurately and on schedule, including payment approval controls and transmission confirmations. Own relationships with banking partners, ensuring service quality and operational issues are escalated and resolved in a timely manner.

Work Instructions and SOPs

Own and approve standard operating procedures and work instructions across both functions, ensuring alignment with GPO-defined process standards and control requirements.

Compliance and Risk Management

Ensure both functions operate in compliance with Dover Global T&E and Payments policies and SOX requirements. Escalate non-compliant practices proactively with recommended corrective actions. Establish and maintain documented control execution across T&E and Payments, including formal audit trails for key process controls. Own enforcement of the T&E card suspension escalation ladder, ensuring each stage is executed and documented on schedule. Own closed loop monitoring of