Payments Operations Transformation Group Manager

Are you looking for a career move that will put you at the leadership helm of a global financial institution? Then bring your strategic vision, leadership, and expertise in AI adoption and operational transformation to Citi’s Services Payments Operations Transformation team.   By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.   Team/Role Overview   Senior Vice President (SVP) within Payments OPS Transformation & Operational Readiness plays a pivotal senior leadership role in defining the strategic direction for product development, operational processes transformation, enhancements to existing infrastructure, regulatory compliance, and client experience. This role focuses on driving operational efficiencies, eliminating manual touchpoints, increasing Straight-Through Processing (STP), reducing risks, and serving as a key thought leader for AI adoption   across Services Operations, fully aligning with Citi's Target Operating Model (TOM).   This role requires a visionary, self-starting leader who can operate with high autonomy while fostering a collaborative global team environment. The individual will drive adoption to the target operating model, including AI-driven enhancements, working closely with business analysts and specialists from various areas, cooperating closely with senior stakeholder groups, including but not limited to Services Operations, Product, Reconciliation Unit, Client Service, Traders, Technology, and Developers.   What you’ll do   As a senior leader within the Services Payments Operations Transformation team, your responsibilities will include:   AI & UI Strategy Definition:   Defines the strategy for Ops UI adoption across Services Ops, establishing a roadmap for modern, intelligent user interfaces that streamline operations.   AI-Driven Efficiency Execution:   Drives the Ops efficiency execution strategy for Ops UI using AI, leveraging advanced technologies to automate complex workflows and decision-making.   Senior Stakeholder Engagement:   Engages senior Product and Technology stakeholders to align on the vision for AI assisted utilities and explores opportunities.   Cross-LOB Collaboration:   Proactive cross-LOB connect with transformation leads for opportunity identification, ensuring best practices and innovative solutions are scaled across the enterprise.   Governance & Oversight:   Organizes and oversees execution of governance forums (Steer Co etc.) to report on progress, align priorities, and secure executive sponsorship.   Operations Process Analysis & Leadership:   Direct the collaboration with Services Operations teams to identify and integrate relevant data sources (e.g., system logs, transaction data, performance metrics, workflow data) into analysis platforms to gain comprehensive insights into operational performance.   Operational Cost Reduction:   Drive opportunities to reduce operational costs through process optimization, technology adoption, and strategic resource management.   Operational Requirements Definition:   Establish and govern operational requirements provided to development teams to ensure new features are designed with operational efficiency, scalability, and supportability in mind.   Quantification and Reporting:   Oversee the development and maintenance of metrics to quantify operational savings (MTPs, HC, cost) and report on progress to executive stakeholders.   Test Case & PVT Governance:   Oversee test case validation and Performance Validation Testing (PVT) scenario definitions in cooperation with affected operational areas, ensuring comprehensive coverage of operational scenarios and real-world simulation.   Launch Readiness & Post-Launch Support:   Direct the development and implementation of operational launch plans for new functionalities, including training materials,