Customer Operations Representative Spain

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting:

We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers.    In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.    This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment.

Customer Service & Service Excellence   Deliver first-class customer service to Spanish wholesale and B2B customers  Act as a key point of contact for order-related questions, deliveries, and after-sales topics  Proactively communicate with customers regarding order status, availability, and potential changes  Contribute to continuous improvement initiatives and the Service Excellence strategy  Balance customer needs with cost-effective and value-driven solutions  Order & Operations Management   Support and follow up on order entry to ensure accuracy and completeness  Verify pricing, discounts, and commercial terms according to seasonal deadlines  Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders  Ensure timely order release to meet requested delivery dates  Handle returns, chargebacks, and order-related exceptions  Support the monthly forecasting process and follow up on shipping targets for the Spanish market  Collaboration & Teamwork   Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations  Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support  Participate in local or global projects when required   What You Bring  Experience & Qualifications  Experience in customer service, customer operations, or order management role  Strong operational mindset with attention to detail and follow-through  Ability to manage multiple priorities in a fast-paced environment  Comfortable working with IT systems; ERP experience is an advantage  Native Spanish and fluent English (main working language)  French or Italian is a plus  Personal Attributes  Customer-focused with a proactive, solution-oriented approach  Strong communication and collaboration skills  Organized, reliable, and comfortable working with deadlines  Positive team player with a continuous improvement mindset  What We Offer  A role within a young, dynamic, and international team  A culture of ownership, empowerment, and continuous improvement  Opportunities to grow and develop within Customer Operations and the wider organization  An exciting phase of growth within a strong international brand  Working out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic building Employee discounts on our products  Equal Opportunity Statement We are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws. Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to