Communication Representative IV - NJ Communications - Holmdel Office

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts. About the Opportunity This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00] Position Summary: The State Communications Representative is an individual contributor who delivers high ‑ quality internal, external and customer communications that support business objectives at the state level. The Representative partners closely with the Head of Communications and collaborates with corporate and state teams – including Operations, External Affairs, Regulatory, Customer Accounts & Local Engagement, Safety and Corporate Communications – to ensure employees, customers and other stakeholders receive consistent, accurate and compelling information. In this role, the ideal candidate will possess a strong ability to work collaboratively with business leadership and team members to provide strategic advice on communications issues. The Representative must be a strong communicator with experience telling stories through high-quality written content and speaking publicly on key issues. The Representative must also have a robust understanding of current media trends and video, digital and social channels. The individual should be self-driven while adept at working with others to strategize, identify pitfalls and develop solutions that result in clear, concise messaging on specific and sometimes tight deadlines.

Employee & Internal Communications Develop and execute internal communications that inform, engage and align state employees with strategic business priorities. Draft employee ‑ focused messaging for employee portal articles, leadership updates, safety campaigns, transformation initiatives and operational activities. Translate complex or technical concepts into accessible internal content that supports understanding and builds employee confidence. Support executive communications including presentations, talking points, town hall content and internal videos. Coordinate with HR, Operations, Safety and Corporate Communications partners to ensure timely internal messaging. External Communications & Media Relations Serve as PIO during events. Serve as media spokesperson, delivering key messages and maintaining a positive public image. Participate in after ‑ hours media on ‑ call rotation and outage/emergency communications. Draft news releases, media statements, talking points and external briefings. Identify and support pitching of story opportunities that strengthen FirstEnergy’s reputation. Build and maintain relationships with local reporters and news outlets. Monitor issues and support responses related to outages, community events and emerging topics. Customer & Community Communications Produce customer ‑ focused content supporting programs such as energy efficiency, smart meters, safety and operational updates. Break down complex topics into clear messaging for customers and stakeholders. Support community engagement through materials for events, public meetings and sponsorship initiatives. Ensure consistency with FirstEnergy’s brand and service commitments. Digital, Social Media & Multimedia Support Create digital content for web, social media, video scripts and visual displays tailored to state audiences. Leverage emerging communications technologies – including AI ‑ enabled tools, digital platforms and new multimedia formats – to enhance content creation, distribution and