Technical Account Service Manager

Technical Account Service Manager    This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

We are seeking a Technical Account Service Manager to support our office.

Plans and directs the delivery of contracted business activities throughout the contract's lifecycle (from business development through contract closure) for portfolio of contracts, not to exceed 6. Accountable for the financial performance of the contract - in terms of Revenue. Margin and Growth potential on the portfolio of contracts. Accountable for customer satisfaction with respect to annuity or outsourcing services. Establishes yearly budgets and controls expenses to achieve financial goals. Leads business negotiations for small contracts or portions of large contracts of >$5M for a region. Directs solution, operational service, partner, and sub-contractor teams that deliver services to the customer. Leads the account leadership team which is comprised of Sales, Delivery Management, & Client Management). In this capacity, responsible for: As appropriate to the contract agreement, assures compliance with the company and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes. Directs the planning, assessment and development of new business opportunities in partnership with the company sales. Develops and nurtures senior mgmt level relationships with the customer. Significant contributor to the development of long-term strategic account plan; leads substantial portions of the strategic account plan. Pro-actively contributes to the customer's business improvement, planning and budgeting process. Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation, change management and communication. Maintains effective communication with and between all functional areas of the account team, as well as with the company at large including its executive leaders. Establishes and oversees a client governance structure that comprises comprehensive, coherent processes and communications between customer, the company, service providers, and partners. Leads the Customer Management Office which includes Account Delivery Manager. Generates additional revenue thru "product pull thru" after an MS outsourcing.

Required: Bachelors Degree or equivalent combination of education and experience. 2 plus years' relevant Client Mgmt. & 5-7 years industry experience. Track record of managing a mid-sized portfolio of Annuity Services. Proven track record in business P&L management, financial concepts and contract law. Experience in developing executive level customer relationships including good negotiation, presentation and communication skills. Proven track record in leading virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks. Note: Annuity Services comprised of sophisticated support services, out-tasking, or outsourcing. Knowledge and Skills: Demonstrate knowledge of corporate policies, markets and processes, financial management and program management. Demonstrate mastery to state-of-the-art