Service Operations Coordinator Lead - ONSITE

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the future with us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions.  With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible. The Service Operations Coordinator Lead serves as the primary liaison between customers, Field Service Engineers, and internal teams, ensuring timely service execution and an outstanding customer experience. This position will provide day-to-day coaching and guidance to the Service Operations team, supports the manager in driving operational excellence, and serves as a key resource for escalations, process improvements, and team development. This position reports to the Sr. Customer Support Manager, is part of the Technical Service team, and will be fully ONSITE at our facilities in Deerfield, IL In this role, you will have the opportunity to: Provide responsive customer support by managing inquiries, quotes, orders, scheduling, equipment records, and service operations while ensuring data accuracy, compliance, and continuous process improvement.. Lead medical exchange and service order operations, including order administration, third-party billing, audit/compliance support, equipment documentation, and resolution of complex processing and system issues. Drive operational excellence through KPI reporting, dashboard management, trend analysis, process improvement initiatives, and onboarding, training, and coaching of new associates. The essential requirements of the job include: Associates Degree, Bachelor's degree preferred. 6+ years of experience in customer service, dispatching, service coordination, or order management. 3+ years of experience using ERP, CRM, or other business systems, such as SAP, Oracle, Microsoft Dynamics 365, NetSuite, Salesforce, or similar platforms. Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . The hourly range for this role is $35.00-$39.00 per hour . This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains