Assistant Branch Manager Trainee

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview :   At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and   identify   opportunities to promote products and services   to   refer customers to the   appropriate team   member or internal Bank partner, while ensuring a positive customer experience .       Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with   Speed and Impact.

Can you inspire a team in building a positive customer and employee experience while ensuring effective delivery of complex credit and investment solutions? Is it fun guiding a team to   provide   professional financial advice and help customers with their goals and key life events?   As an   Assistant Branch   Manager   Trainee , you will contribute to   the TD's   success by leading and coaching employees towards achieving operational excellence and personal development   objectives .      In this role, you would:     •   Lead teams in completing investment and unsecured credit compliance transactions and complex activities that affect the bank   •   Coach advisory and frontline staff on resolving customer complaints effectively and consistent with customer problem resolution guidelines   •   Resolve operational and high-risk issues after   determining   the most   appropriate course   of action for resolution while ensuring the team works within regulatory requirements and policies   •   Mentor a team on advice-giving strategies and   delivering   effective customer experience   •   Ensure the   common areas   and advisory spaces of the branch are inviting and approachable for customers   •   Meet customer demands and compliance requirements by   determining   and   maintaining   accurate   employee scheduling   •   Contribute to the Legendary Experience in the branch by sharing information, skills, and subject matter   expertise   with the team members while coordinating team activities effectively   •   Work closely with TD partners to help customers meet their financial needs in the best suited manner   •   Improve processes and work efficiency of the team by providing ongoing feedback and guidance in line with established codes of conduct while ensuring their performance management activities are undertaken   •   Help build a positive and diverse workforce by providing equal and fair opportunity, ensuring   timely   communication of issues and   inspiring good   working relationships across TD.         Job Requirements :     Undergraduate degree and/or over 4 years of relevant experience    Completion of Branch Compliance Officer (BCO)   and IFIC or CSC Course   Extensive knowledge of team, process, and risk management along with advanced understanding