Senior Site Reliability Engineer (SRE)

Job Title: Senior Site Reliability Engineer (SRE) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a Senior Site Reliability Engineer (SRE) to build, automate, and support highly scalable cloud-native platforms and digital applications. This role is responsible for improving system reliability, observability, performance, and operational excellence through Infrastructure as Code, Kubernetes, CI/CD automation, monitoring, and incident management. The ideal candidate will have strong experience with AWS/Azure, distributed systems, platform engineering, and enterprise observability tools, with a passion for reducing operational toil and enhancing platform resilience through automation and intelligent operations.

Reliability Engineering & Operational Excellence Design, implement, and support highly available, scalable, and resilient cloud-native platforms and services. Define, monitor, and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to ensure platform reliability. Identify, analyze, and eliminate reliability and performance bottlenecks across distributed systems. Lead incident response, Root Cause Analysis (RCA), and implementation of preventive measures. Participate in on-call support and production operations for mission-critical applications and services. Observability & Monitoring Build and manage enterprise observability solutions leveraging tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and Open Telemetry. Develop dashboards, alerts, monitoring strategies, and reporting frameworks that provide actionable operational insights. Improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through proactive monitoring and automation. Establish best practices for logging, distributed tracing, application monitoring, and system health management. Platform Engineering Develop and enhance shared platform services and infrastructure utilized by multiple engineering teams. Create self-service capabilities and automation tools that improve developer productivity and reduce operational overhead. Design reusable platform components, frameworks, and operational tooling.