Principal Product Manager, Forward Deployment

Come join Intuit’s Mid-Market Product Management org as a Principal Product Manager for our forward deployed initiatives. The Mid-Market Product Management org is dedicated to discovering, clarifying, and evangelizing the future of finance and business operations for our Mid-Market and enterprise customers globally. To ensure the Mid-Market product experience is built for the future, we are adopting an AI-first mindset across our entire ecosystem. Some of Intuit’s highest-value Mid-Market and enterprise opportunities aren’t won from behind a roadmap — they’re won on-site, in front of the customer, by someone who can turn an ambiguous, high-stakes problem into a working solution in days, not quarters. In this role, you will embed directly with our most strategic customers, diagnose their toughest business problems, and lead the cross-functional team that ships a solution while you’re still in the room. This role is customer-facing, high-pace, and travel-intensive by design. Operating like a hands-on problem solver and a trusted advisor at once, you will scope the problem with the customer, translating it into requirements for engineering in near-real time, and staying accountable for the outcome through go-live and beyond.

Lead high-stakes customer engagements end-to-end — from on-site discovery and problem diagnosis through solution design, rapid prototyping, implementation, and go-live. Act as the primary product point of contact for the customer during engagements, building trust with executive stakeholders while directing forward deploy engineers embedded on the engagements. Translate ambiguous, customer-specific problems into clear, prioritized requirements, iterating quickly and solving real customer problems with rapid solution delivery. Travel to customer sites as needed to embed directly with customer teams during critical milestones. Identify patterns across engagements and feed them back into the core product roadmap. Move fast under ambiguity and pressure: make sound product calls for customers with incomplete information, and know when to escalate, pivot, or double down. Earn buy-in from customer executives and internal stakeholders alike through sharp, credible storytelling under real-world time constraints.

10+ years of Product Management or equivalent experience (including forward deploy engineering, consulting, or enterprise solutions/delivery roles) for technical, AI-native products in a fast-paced, customer-facing environment. Demonstrated track record leading customer engagements from ambiguous problem to shipped solution, ideally in forward-deployed, professional services, or enterprise implementation settings. Nature problem-solver: comfortable diagnosing a business problem with incomplete information and building toward a working solution under time pressure, on-site, without a pre-built playbook. Willingness and ability to travel up to 70% of the time to customer sites. Exceptionally customer-savvy: skilled at reading a room of executive stakeholders, building trust quickly, and managing a high-stakes engagement in real time. High degree of technical understanding to collaborate closely with engineers on solution design and scoping during live engagements. Excellent written and verbal communication skills, able to present technical content to both practitioners and C-level executives. Familiarity with the latest advancements in AI/ML technology and fast-prototyping tools; familiarity with enterprise finance and business operations and Intuit’s product offerings is a plus. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills,