PSL Agent

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The Post Sales Logistics Coach is responsible for coordinating and managing the activities of the post-sales logistics team. This position involves working closely with the logistics supervisor and team members to ensure that products are delivered on time and in the most cost-effective manner. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Handles inquiries from agents, program managers/sales person. · Take escalated calls and orders · Review errors and audits with the agents · Audit reps to ensure they follow the existing PSL guidelines · Assist in placing orders when needed. · Creates and plans specialty agents’ schedule · Sends hourly queue updates · Sends performance and specialty accounts reports. · Monitor and track shipments, and coordinate with carriers to resolve any issues or delays. · Identify and implement process improvements to enhance efficiency · Develop team members to improve their skills and knowledge. · Monitors the queue and identify number of FTEs required per day QUALIFICATIONS AND REQUIREMENTS: · Skills, Knowledge, & Abilities: Must be able to demonstrate leadership, oral, written, presentation, and analytical skills. Ability to multi-task and meet critical deadlines. Ability to identify and promote continuous improvement. Ability to understand and execute policies and procedures. With flexibily in schedule (24/7) Employee Type:   Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.