Service Operations Assistant

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary The Service Operations Assistant supports the Service Operations Manager in leading front-end operations, customer service functions, Drive Up & Go fulfillment, associate development, and daily store execution. This position helps ensure exceptional customer service, efficient checkout operations, labor productivity, and operational excellence while maintaining compliance with company policies and procedures. The Service Operations Assistant serves as a member of the store leadership team and assumes leadership responsibilities when assigned. Key Responsibilities Customer Service & Store Experience

Promote a customer-first culture and ensure outstanding customer service throughout the store. Assist in resolving customer concerns, complaints, and service recovery situations in a professional and timely manner. Monitor customer service levels and support initiatives that enhance the shopping experience. Ensure front-end areas remain clean, organized, and welcoming. Serve as a role model for customer engagement and service excellence. Front-End Operations

Assist in overseeing cashiering, courtesy clerk, self-checkout, and customer service desk operations. Support efficient customer flow and minimize checkout wait times. Monitor front-end productivity and service performance throughout the day. Ensure compliance with cash handling procedures, register accountability, and operational standards. Assist in executing promotions, loyalty programs, and company service initiatives. Help maintain coverage levels that support business needs and service goals. Drive Up & Go Operations

Support daily Drive Up & Go operations to ensure timely and accurate order fulfillment. Monitor order accuracy, productivity, and customer satisfaction metrics. Assist with training and coaching associates on fulfillment and pickup procedures. Help maintain organization and efficiency in staging and pickup areas. Support growth in digital sales through operational excellence and customer satisfaction. Leadership & Team Development

Provide direction, coaching, and support to front-end and service associates. Assist with training, onboarding, and development of new employees. Reinforce company policies, procedures, and customer service standards. Promote teamwork, accountability, and a positive work environment. Support leadership efforts to develop future leaders within the organization. Operational Support

Assist with labor deployment, productivity monitoring, and scheduling support. Help ensure operational readiness for promotions, holidays, and special events. Monitor department conditions and identify opportunities for process improvement. Support cash office procedures and operational compliance as assigned. Communicate operational priorities and expectations effectively to associates. Safety & Compliance

Promote a safe working environment for associates and customers. Ensure compliance with company policies, procedures, and safety standards. Assist with incident reporting and follow-up procedures. Support completion of required training and compliance programs. Maintain confidentiality of customer, associate, and company information. Store Leadership Support

Serve as manager-in-charge when assigned. Support store leadership in achieving operational and customer service goals. Participate