Workplace Technology Support Engineer

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.

At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!

Reliable workplace technology enables teams to do their best work. This role focuses on maintaining and improving that reliability across devices, collaboration systems, and workplace technology environments.

The Workplace Technology Support Engineer supports the stability, performance, and continuous improvement of workplace technology systems across the organization. Help resolve complex technical issues, maintain endpoint environments, and proactively identify patterns and opportunities to improve how workplace technology services are delivered.

You'll work closely with platform engineering, security, networking, and other internal teams to diagnose advanced issues, maintain operational standards, and translate recurring problems into scalable solutions through standardization, documentation, automation and AI-assisted operational improvements.!

Workplace Technology Support

• Partner with stakeholders across the organization to understand business needs, explore new ideas, and help design practical technology solutions that improve productivity and workplace experience.

• Provide guidance and recommendations that help teams implement effective, scalable solutions and automation opportunities aligned with workplace technology standards, including specialized or non-standard use cases.

• Provide in-person and remote technical support for employees across the organization covering the United States, Canada, UK, India, and Japan.

• Resolve complex issues involving devices, operating systems, computer hardware, mobile devices, VPN connectivity, printers, networking, peripherals, AI-powered workplace tools and workplace technologies that extend beyond standard support workflows.

• Advanced issue resolution for the Global Service Desk, shaping global processes and procedures, and establishing documentation and runbooks that drive consistent procedure and practices across regions.

• Investigate advanced issues, act as a point of contact for complex problems, provide technical guidance, identify recurring issues and automate resolution while focusing on improving resolution quality.

• Deliver clear communication and practical automation-focused solutions that help employees stay productive.

• Support and solve enterprise AI platforms and AI-enabled workplace technologies, raising issues and partnering with engineering teams when necessary.

Endpoint Reliability & Device Lifecycle

• Design, configure, and support complex or custom hardware builds to meet specialized performance and workflow requirements, particularly for engineering and digital gaming studio environments.

• Proactively monitor endpoint health and analyze trends in device performance, reliability, and recurring issues to drive improvements through automation where appropriate.

• Drive improvements to standardize workflows and implement automation, scripting, and AI-assisted solutions to improve consistency, reduce manual effort, and enhance operational