Electronic Health Record Implementation Program Manager

Job Family : Technology Consulting Travel Required : Up to 75%+ Clearance Required : None What You Will Do : The Program Manager will serve as the  Program Lead  for the Silver Cross Hospital Electronic Health Record (EHR) implementation of Patient Status Orders, Patient Accounting (OPHAC) and Ambulatory modules.   This role is responsible for the  end-to-end delivery  of the program, including strategic planning, execution oversight, stakeholder engagement, risk management, and governance coordination. The Project Manager will lead a multi-disciplinary team across technical, clinical, operational, and vendor domains to ensure successful deployment of Oracle Health Millennium and OPHAC platforms.

Program Oversight and Governance  Lead the  Program Management Office (PMO)  and serve as the primary liaison to the  Executive Relationship Committee ,  Silver Cross leadership , and  Oracle Health .  Chair weekly status meetings in collaboration with the Silver  Program Manager and facilitate daily touchpoint calls with project leadership.  Oversee the  implementation plan ,  migration plan , and  cutover strategy  across all facilities.  Maintain and manage the  Risk Registry , including mitigation plans, escalation protocols, and decision logs.  Ensure  project documentation , meeting minutes, and deliverables are maintained on the Commonwealth’s Team site.  Monitor and manage the  project budget , including forecasting, variance analysis, and change order control.  Coordinate with the  Change Control Board (CCB)  to assess and approve scope, schedule, and resource changes.  Stakeholder Engagement and Communication  Serve as the  primary point of contact  for internal and external stakeholders, including state agencies, vendors, and clinical leadership.  Develop and deliver  executive-level dashboards ,  status reports , and  performance metrics  to inform decision-making.  Facilitate  cross-functional collaboration  across workstreams including clinical, technical, training, testing, data migration, and revenue cycle.  Lead structured kickoff meetings, guiding principle workshops, and stakeholder alignment sessions.  Delivery Management  Ensure timely and high-quality delivery of all project milestones and contractual deliverables as defined in the Statement of Work (SOW).  Coordinate resource coverage and continuity across all phases of the implementation, including periods of unavailability.  Oversee  project reviews ,  quality assurance , and  performance monitoring  using Guidehouse’s TruePMO™ methodology.  Support  post-go-live sustainment , including transition planning, knowledge transfer, and operational handoff.  Organizational Impact and Communication  Acts as the central coordinator across all project domains, ensuring alignment with strategic goals and operational realities.  Leads communication strategy across agencies, vendors, and internal teams to ensure transparency and accountability.  Drives stakeholder engagement through structured governance, guiding principles, and collaborative decision-making.  Innovation and Complexity  Navigates complex stakeholder environments and fragmented legacy systems.  Applies structured, scalable methodologies to manage risk, scope, and delivery across diverse care settings.  Designs and implements governance models that support agile decision-making and continuous improvement.  Leadership and Talent Management  Manages a cross-functional team of technical leads, clinical advisors, training managers, and vendor partners.  Provides mentorship, performance feedback, and escalation support across all workstreams.  Ensures team readiness, continuity, and accountability throughout the program lifecycle What You Will Need : Bachelors degree from an accredited university. Minimum TEN (10)+ years of overall work experience. Experience as a Project Manager/Director leading