Issue Management Sr. Group Manager

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues. Responsibilities :  Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers. Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies Make critical decisions that are guided by functional objectives Provide Issue Management Lifecycle governance and remediation oversight for our risk segments. Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies Lead Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs Lead review and challenge of potential issue, root cause and determine strategic solution along with risk segment leadership team. Ensure fit for purpose scope and corrective action plan for true issues, and reasonable timeline to complete remediation to mitigate re-target and re-open risk. Responsible for robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner Manage Risk Segments Owned / Impacting Audits and Exams, including E2E Lifecycle management of Audits and other internal reviews, as well as patterning with Reg Engagement for Reg Exam management. Provide thought leadership during audits and exams, challenge potential observations form audit / regulators ensure accountability is right placed and only for true gaps. Responsible for integration of lessons learned from previous experiences into the development of corrective action plans, promoting continuous improvement and timely closure of issues. Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards Qualifications :  15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Demonstrate sound business judgment. Ability to see the big pictures with high attention to critical details. Develop and implement strategy and process improvement initiatives. In depth understanding of Citi’s businesses and functions and their risk profiles.  Developing new ideas and improving current processes to proactively mitigate risks. Requires an ability to provide challenge and make recommendation for risk and controls remediation. Excellent knowledge in the development and