CO On-Road Svc Lead, Central Operations

EUCO On-Road Services is looking for a Lead to support in ongoing and upcoming projects. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create process solutions. The successful candidate should be able to communicate efficiently with different stakeholders, since it will require a proactive written and verbal communication with other departments and external stakeholders. Key job responsibilities - Be an active player on daily escalations - Support different CO processes (metrics deep dive and projects) - Identify root causes of deviation, via cause and effect analysis - Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others - Review and analyze deviations data, followed by development of corresponding action plans to reduce future deviations - Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any processes that are impacting the quality performance - Collaborate with all department managers to identify and understand key projects, initiatives and system enhancements A day in the life This position is office-based. The position offers fixed work schedules (morning, afternoon, night or central shift), with rotating rest days throughout the week.