Engineer II

Job Title: Engineer II Location: Block 23 What you'll do: As an IT Engineer II, you'll work on teams that are managing and supporting the organization's IT infrastructure, data, or applications. You'll will support senior engineers in the development and support activities as well as project tasks as directed. Additionally, in this role you'll have the opportunity to contribute on teams in a collaborative environment. Manage and maintain IT infrastructure, including servers, networks, software and hardware. Implement and configure new technologies to improve IT operations. Monitor system performance and ensure the security and integrity of IT systems. Develop and maintain technical documentation, including system configurations and procedures. Patch Management Support: Identify, track and remediate patch vulnerabilities across the WAB system enterprise, including server, workstation and system device support. Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the WAB environment. KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the WAB system enterprise. Cross-Team Collaboration and Support: Act as a liaison between EPS and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise. Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM). Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts. Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

1+ years of related experience in IT App Support, IT Development, IT Networking, or similar field. Bachelor’s degree in information systems or related field. Entry level to intermediate knowledge of general Financial Services or Banking is preferred. Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate speaking and writing communication skills. Strong Analytical and communication skills with a focus on cross-functional collaboration. General support knowledge involving the Financial-Banking industry preferred.

Administer patch management support of servers, workstations and enterprise system devices. Maintain Incident, Task and Change support ticket assignments. Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work. Design, build and deploy packaged updates and application installs associated with patch vulnerability management. Perform EPS project work and cross-department collaboration efforts. Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability. IT Tool and Platform Competencies include Microsoft Configuration Manager (MCM/MECM/SCCM) ServiceNow Intune Power BI PowerShell Windows OS Active Directory (AD) Azure PatchMyPC Rapid7 Entra ID SharePoint Confluence (desired) Linux OS Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a