Pharmacy Technician Navigator (On-Site)

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This position is for a pharmacy technician serves outpatient clinics and involves direct patient care and collaboration with other healthcare providers. Strong interpersonal skills with an understanding of retail pharmacy operations and prescription processing is optimal to succeed in this role. Cross coverage of other clinics may be required. Cencora has managed and staffed the Reading Hospital Ambulatory Pharmacy inside of the 700 bed Reading Hospital since 2017. Since then, an additional 3 retail pharmacy locations and a home delivery pharmacy were opened to serve the Reading community and outpatient provider offices. Location: On-site in Reading, Pennsylvania Hours: Monday through Friday between 7am and 6pm with typically no weekends or holidays required.

Medication Dispensing: Assist pharmacists in accurately dispensing specialty medications, including measuring, counting, labeling, and packaging prescriptions with precision.  Prescription Processing: Review and enter prescription orders into pharmacy system accurately and efficiently. Verify patient information and insurance coverage and resolve any discrepancies or issues.  Prescription Delivery: Coordinate, track, manage and facilitate prescription delivery. Adhere to packing and tracking processes.  Inventory Management: Monitor and maintain inventory levels of medications, ensuring adequate stock is available for patient needs. Collaborate with the pharmacy team to place orders and track shipments.  Patient Support: Provide excellent customer service to patients and healthcare professionals by answering inquiries, addressing pharmacy-related concerns, and triaging to pharmacist as appropriate. Manage multiple patients with diverse needs autonomously.  Adherence Monitoring: Conduct initial and follow-up calls with patients to assess medication adherence. Document appropriately and defer to pharmacist as agreed upon.

Investigation: Review patient insurance for affordability.  Financial Assistance: Assess availability of financial assistance options. Support patients through application process. This includes, but is not limited to, manufacturer coupon cards, secondary insurance options, foundation assistance, and manufacturer assistance.  Communication: Display professionalism in all interactions. Communicate effectively in-person, via telephone, and in other electronic communication. Document pertinent patient information professionally and succinctly in patient chart, as agreed upon by pharmacist.

Collaboration: Act as liaison between patient, pharmacy, and other healthcare providers to ensure smooth workflow and effective communication.   Continuous Learning: Stay updated with latest developments in practice area. Participate in training programs and continuing education opportunities to enhance knowledge and skills.  Perform related duties as assigned.

Requires 1+ year(s) directly related and progressively responsible pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with Pharmacy Technician Certification Board (PTCB) is required. Skills and Knowledge: Ability to communicate professionally and effectively both orally and in writing Ability to work independently and as part of a team in a fast-paced environment. Strong interpersonal skills with ability to quickly and creatively address patient issues and communicate compassionately with patients. Familiarity with pharmaceutical products, pharmaceutical terminology, and clinical pharmacy  services and drug interactions Strong