Critical Environments Operations Center Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    The Critical Environments Operations Center Manager is responsible for the day to day operations of the Critical Environments Operations Center and team. The Operations Center is responsible for monitoring and responding (24/7) to critical alarms and events that impact the buildings and employees in the portfolio. The manager will work closely with the Director of Operations and other members of the CE team to ensure the CE Operations Center is operating efficiently and effectively.

Lead and manage a team of 8 Utility Engineers Monitor and respond to critical alarms and events Develop and implement procedures and policies Work with the Director of Operations to ensure that the Operations Center is aligned with the company's strategy Conduct performance reviews of team members Conduct weekly team meetings Conduct 1 on 1’s with team members Provide training and development opportunities for team members Represent the team at company meetings and events Monitor general SLA’s and KPI’s to identify basic performance deficiencies Ensure basic compliance with standard operating procedures, industry standards, management practices and predefined internal processes. Adhere to standard facility maintenance procedures and escalate obvious hardware or mechanical issues or failures Follow existing operational processes, procedures and workflows, making suggestions for improvement Develop business relationships with other CE team members and partner department team members Additional responsibilities may be assigned at any time as needed Qualifications: Bachelor's degree or equivalent experience 3+ years of experience in a critical operations center environment Demonstrable service & experience led leadership style Strong understanding of facilities infrastructure and operations Strong knowledge of Google Docs, Sheets, Slides and other products in the suite Excellent problem-solving and analytical skills Strong communication and interpersonal skills Ability to work independently and as part of a team Ability to work under pressure and in a fast-paced environment Experience with BMS, BAS or BACS Experience with WebCTRL, Distech or equivalent Experience managing Union employees This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 126,600.00 – 166,360.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Mountain View, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary  Paid Time Off and Company Holidays Early access to earned