Business Program Manager - Capacity Automation & Backend Tools,

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.   As the Business Program Manager – Capacity Automation & Backend Tools , you will help improve and scale the processes, data flows, integrations, and tools that support how Microsoft prioritizes and allocates AI and non-AI Azure capacity as one unified business. You will translate operational needs into clear requirements and partner with Engineering to deliver practical, reliable automation.   This is a hands-on program role at the technical core of Capacity Shared Services. You will manage defined workstreams, coordinate dependencies, validate solutions with users, and use data to improve quality, cycle time, and adoption across intake, prioritization, decisioning, reporting, and governance workflows.   The role sits within Capacity Shared Services in MCAPS Core, where AI and non-AI capacity are managed under the One Capacity approach. You will collaborate with Engineering, Finance, data, and operations partners to maintain a prioritized tooling backlog, implement reusable solutions, and apply Microsoft Copilot and purpose-built agents to reduce manual effort.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Business Program Management Lead end-to-end capacity automation and operational tooling programs, ensuring successful execution against business goals, timelines, and deliverables. Manage complex workstreams across multiple stakeholders, balancing priorities, dependencies, risks, and business outcomes. Drive operational rigor through structured program management practices, governance, and stakeholder alignment. Process Improvement Identify opportunities to streamline and automate business processes, reduce manual effort, and improve operational efficiency. Implement scalable solutions that enhance reliability, consistency, and effectiveness of the Capacity Operating System. Leverage data and stakeholder feedback to continuously improve workflows and operating models.

Analysis Translate business needs into clear requirements, user stories, acceptance criteria, and functional specifications. Partner with stakeholders to prioritize initiatives and ensure solutions align with strategic business objectives. Drive requirements gathering and validation activities throughout the solution lifecycle.   Cross-Group Collaboration Partner closely with Engineering, Operations, Capacity Planning, and business stakeholders to deliver integrated solutions. Facilitate decision-making, resolve dependencies, and drive alignment across diverse teams. Communicate program status, risks, and recommendations to stakeholders at multiple organizational levels.   Project Management Plan, coordinate, and deliver automation, integration, and backend tooling initiatives from concept through deployment. Track milestones, risks, dependencies, and business outcomes to ensure successful program delivery. Drive execution excellence while managing competing priorities in a fast-paced environment. Data Analytics Use data, reporting, and