MULTI-CATEGORY CONSUMER PROGRAMS SR SPECIALIST (M/F/D)

Vienna, Austria, Full time, as soon as possible At PMI, we've chosen to do something incredible. We've transformed our business and are building our future on one clear purpose: to deliver a smoke-free future.   As our Multi-Category Consumer Programs Sr. Specialist (M/F/D), you will drive the loyalty strategy and customer engagement agenda, creating impactful experiences that strengthen long-term customer relationships and business growth. Impact You'll Own •    Shape and drive our local loyalty strategy to strengthen customer engagement, retention, and long-term business growth •    Create meaningful customer experiences and compelling loyalty propositions across our multi-category portfolio •    Leverage data-driven insights to continuously improve customer value, acquisition, and loyalty performance   What You'll Do •    Develop and execute the local loyalty strategy in collaboration with the Marketing & Digital team •    Lead loyalty initiatives, campaigns, and CRM activities across the customer lifecycle •    Create and optimize offers, rewards, and experiences to enhance customer engagement and retention •    Monitor campaign and program performance, identifying opportunities for continuous improvement •    Manage loyalty budgets, forecasting, reporting, and ROI tracking •    Collaborate closely with Marketing, CRM, Sales, Operations, Digital, Finance, and external partners •    Prepare analyses, reports, and recommendations for senior management and key stakeholders   Skills & Capabilities •    3+ years of experience in Loyalty, CRM, Customer Engagement, or a related field •    Degree in Business, Marketing, Product Development, UX or similar •    Strong understanding of loyalty programs, CRM strategies, and campaign performance management •    Experience managing multiple stakeholders, agencies, or external partners •    A collaborative and proactive mindset with strong communication skills •    Passion for consumer-centricity and data-driven decision making •    Fluent in English; German is a strong advantage   Rewards & Benefits •    We offer you an all-in employment contract with flexible working hours, the possibility to work remotely, and a variety of benefits that enhance your well-being and quality of life. •    This currently includes, among others: meal vouchers, a Wiener Linien job ticket, and a discounted MyClubs membership. Additionally, we ensure your financial security with a pension plan and group accident insurance and offer a wide-ranging health care to make sure you feel completely at ease. You will receive the relevant terms and conditions, documents and agreements on your first day of work •    We offer you an attractive basic salary of at least € 69,000/year gross, with the willingness to overpay in line with the market depending on experience and qualifications - regardless of gender. We are the first international enterprise to be Equal Salary certified   Application Process •    Applicants whose profile matches the requirements of the position will be guided step by step through the selection process. Depending on the role, this may include: •    Submit your application online •    Application review by our Talent Acquisition team •    Invitation to an online Assessment Center •    Online interview •    Final on-site interview   Equal Opportunities Statement We believe diverse perspectives make us stronger. We are committed to equal opportunities and