Senior Solution Architect

Anticipated End Date: 2026-08-31 Position Title: Senior Solution Architect Job Description: Senior Solution Architect Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Senior Solution Architect creates architectural solutions that articulate the business context, conceptual design, and component-level logical design. How you will make an impact: Recommends new technologies based upon business value drivers and return on investment; drives new technologies towards implementation and exploitation. Establishes overall architecture vision for the platform and ensures specific components are appropriately designed and leveraged; contributes to the holistic vision of Enterprise Architecture. Understands the construction of platform architecture components and is accountable for overseeing the architecture solution design. Coordinates all platform-level conceptual architecture components (e.g., data architecture, application architecture, technical architecture). Defines, communicates and drives security architecture design and monitors compliance to enterprise-level architectural standards. Defines systems, technical and application architectures for new strategic initiatives; develops and maintains an architectural blueprint and evolutionary roadmap that defines and communicates the strategic direction for these architectures in support of business and technical strategies; able to explain how the roadmap maintains and delivers cost effectiveness, business value, and competitiveness.

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years of experience in architecture/design in relevant technology disciplines; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Health care industry experience. Supporting Contact Centers, IVR (Genesys), Workforce Management.  Experience leading teams in designing and implementing AI-enabled solutions, including LLM-based applications, RAG architectures, AI agents, intelligent assistants, and decision-support systems. Experience identifying opportunities to leverage Artificial Intelligence, Generative AI, Agentic AI, automation, analytics, and intelligent workflows to improve operational efficiency and customer outcomes. Experience in defining solution blueprints, architecture patterns, integration strategies, and technical roadmaps that support current and future business capabilities. Experience in evaluating emerging technologies and industry trends, recommending innovative solutions based on business value, feasibility, risk, and return on investment. If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a `sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed.