Business Operations Manager

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Business Operations Manager

At Lob, you'll own the cross-functional programs that make or break how the company actually runs — the initiatives that span Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, and that stall when no single person is accountable for finishing them.

You'll take a program from an ambiguous problem to a documented, measured process with a named owner. You'll do the analysis, coordinate across teams that don't report to you, and deliver the executive communication required to get things done.

As the Business Operations Manager, you'll…

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.

• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and escalate with judgment when a dependency stalls.

• Diagnose & Redesign Workflows: Identify operational workflows spanning multiple teams and systems, quantify the cost of the current state, and design and implement the consolidated or automated replacement.

• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.

• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.

• Communicate to Leadership: Prepare and deliver program reviews and status updates for the leadership team, including recommendations and the reasoning behind them.

• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.

What will you bring to this role…

• Program Management Chops: Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don't report to you.

• Executive Communication: Excellent verbal and written communication. You can present to and hold a position with a leadership team, and you're equally willing to do the unglamorous recurring work.

• Analytical Rigor: Fluency sufficient to reach a defensible number independently, with healthy skepticism toward convenient ones. Familiarity with BI/data warehouse tooling and AI-assisted analysis expected; SQL helpful but not required.

• Self-Direction: Curiosity and initiative — you identify work that hasn't been assigned and go pursue it.

• Comfort with Ambiguity: Ability to operate well in a fast-paced environment with shifting priorities and incomplete information.

• Relevant Experience: 4-7 years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or