Associate Service Operations Manager - Midwest

Location: OTMIH: Michigan Home Offices Remote Location, Remote City, MI, 06032 USA Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Midwest operating area. On a typical day you will: Provide on-going training, development, and leadership to the service and repair colleagues Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers needs Investigate and resolve all critical customer issues Advocate for usage of digital tools and applications for our service colleagues Lead process workshops and ensure strict adherence to service processes Monitor field tests as well as first inspection and data reports Consult with service managers regarding problems encountered with service performance Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe What you will need to be successful: High school diploma or equivalent required; bachelor’s degree preferred 5+ years elevator industry experience required Management experience required Ability to work in a highly team-oriented and dynamic environment Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers Needs to be self-motivated and able to manage many simultaneous projects and responsibilities Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills Travel: This position requires travel within the OA- up to 50% or on an as needed basis. What’s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Otis currently provides our colleagues with the following benefits:  401(k) plan that includes generous company match and a separate automatic retirement contribution  Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment  Three weeks paid vacation and paid company holidays   Paid sick leave - Employee assistance and wellness incentive programs  Life insurance and disability coverage  Voluntary benefits, such as legal, pet, home, and auto insurance  Birth/adoption and parental leave benefits  Adoption assistance  Tuition reimbursement program  Peer recognition and service anniversary awards, as well as spot performance bonus opportunities  The   salary range for this role is $130,000-$165,000 base.     Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.   If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and