Renewal & Collections Specialist

As NinjaOne continues its remarkable growth journey, we are seeking a Renewal & Collections Specialist to join   our Global Customer Retention team, supporting the North America region. This role sits between Finance and   Customer Success, owning an assigned portfolio of accounts across the collections and renewals lifecycle. You   will proactively manage past-due balances, protect subscription revenue at renewal, and partner with cross- functional teams to resolve billing issues and reduce churn risk.   Location:  Hybrid remote in Tampa, FL or Austin, TX. In the  office  3 days per week.

Portfolio & Collections Management:   Own and manage an assigned portfolio of past-due accounts, proactively driving outreach and payment   recovery  to reduce aging balances.   Maintain   accurate  account records and activity logs in Salesforce, ensuring clear visibility into portfolio   status and progress.   Partner with Finance to resolve billing disputes and invoice discrepancies quickly and accurately.   Renewals & Retention:   Manage renewal outcomes for accounts in your portfolio,  identifying  at-risk contracts  early  and building   plans to protect revenue.   Lead customer conversations that address payment or contract concerns, balancing  collections urgency  with   a strong  customer experience.   Analyze account and usage trends to flag churn risk and escalate strategic accounts appropriately.   Cross-Functional Partnership:   Collaborate closely with Customer Success, Sales, and Finance to  align on  account strategy and escalation   paths.   Act as a connective layer between Finance and Customer  Success  so past-due and at-risk accounts are   handled consistently and transparently.   Support review of cancellation and non-payment requests, ensuring accounts are evaluated before final   resolution.   Operational Excellence:   Track and report portfolio performance against team KPIs, including recovery rate, time to contact, and   renewal  save rate.   Maintain  disciplined, SLA-driven cadences for outreach and escalation across your portfolio.   I dentify  opportunities to improve the efficiency and consistency of the collections and  renewals  motion.   Other duties as needed.

1-3 years of experience in collections, accounts receivable, renewals, or customer success, ideally in a B2B   SaaS environment.   Comfortable owning a full account portfolio with minimal day-to-day oversight.   Strong consultative communication skills, with the ability to navigate difficult payment conversations while  p reserving  the customer relationship .   Analytical mindset, able to  identify  risk and prioritize accordingly.   High level  of organization and the ability to manage competing priorities against SLA-driven targets.   Experience with Salesforce preferred.   You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility,   Innovation, and are committed to reinforcing and growing this mindset on your team   About Us    NinjaOne unifies IT to simplify work for  nearly  40,000  customers  in 140+ countries. ​   The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees  a great  technology experience at work. ​   NinjaOne is obsessed with customer success and has  retained  a 98% customer satisfaction score for more than 5 years.     What  You’ll  Love    We are a collaborative, kind, and curious community.    We honor your flexibility needs with full-time  work that is  hybrid remote.    We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.   We help you prepare for