Business Operations Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Title: Business Operations Manager Location: Austin, TX About Salesforce We're Salesforce, the Customer Company — inspiring the future of business with AI, Data, and CRM. Guided by our core values, we help organizations across every industry blaze new trails and connect with their customers in entirely new ways. Here, you're empowered to be a Trailblazer: to grow your career, chart your own path, and help improve the state of the world. If you believe business can be the greatest platform for change, and that doing well and doing good aren't mutually exclusive, we'd love to have you.

Overview We're looking for a Business Operations Manager to be the operational backbone and trusted execution partner for our Customer Success COO organization. In this high-visibility, individual-contributor role, you'll drive headcount strategy and governance, financial operations, vendor oversight, executive rhythms, and key program operations. You'll bring sharp analytical instincts, cross-functional savvy, and a bias for operational excellence — building alignment across Finance, Employee Success, Procurement, and Customer Success Leadership to keep the organization running at its best.

Own end-to-end workforce strategy and headcount governance across the Customer Success COO organization, partnering with Operations, Recruiting, and Finance on position tracking, backfill allocations, and organizational modeling. Lead financial operations and spend management — partnering closely with Finance on quarterly outlook cycles, operational expense tracking, budget forecasting, and month-end close alignment. Drive procurement operations and vendor governance, aligning Procurement, Finance, and business partners to optimize spend and ensure contract compliance. Serve as the go-to partner for ad-hoc operational tracking and analysis across headcount, budget, and org rhythms, supporting the priorities of the COO of Customer Success. Lead operational execution and budget governance for major milestones, overseeing event logistics, resource allocation, and financial tracking for company events (e.g., Dreamforce) and Customer Success leadership summits. Program-manage organizational culture and recognition frameworks, overseeing budget allocation, executive review workflows, and program impact for org-wide recognition initiatives. Elevate operational infrastructure by centralizing team knowledge assets, onboarding resources, and executive communication channels to maximize efficiency across the organization.

Bachelor's degree in Business Administration, Management, Operations Management, or a related field, or equivalent practical experience. 8+ years of experience in Business Operations, Strategy & Operations, or Program Management within a SaaS or global technology environment. Deep expertise in workforce planning, headcount mechanics, financial expense budgeting, and procurement workflows. Hands-on proficiency with enterprise tools including Workday, Coupa, Tableau, Google Workspace/Excel, and Slack. A track record of building trusted relationships across matrixed teams —