HR Technology Strategy & Delivery Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is seeking a strategic and technically minded HR Technology Strategy & Delivery Lead to design and evolution of employee-facing HR technology experiences across the enterprise. This role will drive the strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams. The ideal candidate will combine deep HR Technology expertise with experience in solution design, digital transformation, AI-enabled self-service, and vendor evaluation to create seamless, intuitive, and connected experiences across Workday, ServiceNow HRSD, mobile platforms, knowledge management solutions, automation, and emerging AI technologies.

Define and drive the HR Technology experience strategy across multiple personas and HR service journeys. Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives. Identify experience gaps, process inefficiencies, and friction points across employee interactions and recommend technology solutions that improve adoption and self-service. Design integrated solutions leveraging multiple HR Systems including Workday, Workbrain ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms. Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps. Evaluate platform-native capabilities and provide build versus buy recommendations aligned with business objectives. Participate in vendor assessments, proof-of-concepts, and technology selection efforts. Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable, modern HR solutions. Assess opportunities to leverage AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand. Develop business cases, executive presentations, strategic recommendations, and investment proposals. Define adoption metrics, experience KPIs, and reporting frameworks to measure business outcomes and colleague satisfaction. Support organizational change management, communication, training, and adoption activities for major HR technology implementations Develop clear documentation, training materials, and user guides to support system/product adoption. Lead the effort to ensure better user adoption enterprise wide of new functionality and products developed in HR technology Lead system testing efforts and coordinate user acceptance testing (UAT) with business stakeholders. Delivers findings and report to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment. Ensure the quality and accuracy of deliverables."   Required Qualifications 5+ years of experience in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles. 4+ years of experience gathering business requirements, conducting fit-gap analysis, and delivering technology solutions in an Agile environment. 4+ years of experience supporting and configuring HR Technology platforms, including HCM, Payroll, Benefits, Time & Attendance, and Case Management solutions, with a strong understanding of how Core HCM, Payroll, Benefits, and downstream HR systems integrate and interact across end-to-end business processes. 3+ years of experience with ServiceNow or similar case management