LN Concerts, Sr. Director of Operations – VIP Nation

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit  www.livenationentertainment.com .   WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!    THE JOB VIP Nation is Live Nation's premium fan experience business, designing and delivering VIP packages, meet-and-greets, hospitality, and exclusive merchandise for artists and tours worldwide. Reporting to the SVP, VIP Nation, the Sr Director, Operations is the senior operating leader of the division and second-in-command to the SVP, accountable for how the business runs: its processes, its infrastructure, its supply chain, and its people. This is a build role. VIP Nation has grown on the strength of exceptional show execution, and its next phase of growth requires a professional operating foundation underneath it. The Sr Director, Operations will take a clear-eyed inventory of the current state of the business, then design and implement the systems, standards, and organizational structure needed to replace manual, individually held workflows with repeatable processes that scale. The SVP, VIP Nation leads the business, owns its vision and commercial direction, and is the division's primary voice with artists, management, and internal leadership. This role carries a high degree of delegated authority over how the business operates day to day, and making that balance work requires exceptional partnership and communication: operating decisively while keeping the SVP fully apprised, aligning ahead of consequential decisions, surfacing issues early rather than after the fact, and ensuring the SVP is never surprised by something happening inside her business. Success is measured by operational reliability, margin improvement, the quality and consistency of the fan and artist experience, and the strength, clarity, and retention of the team.   WHAT THIS ROLE WILL DO Operational Efficiency Own the day-to-day operating cadence of VIP Nation — planning calendars, reporting rhythms, decision rights, and escalation paths — and establish and monitor, with the SVP, the key performance indicators covering operational efficiency, fulfillment accuracy, cost, fan satisfaction, and organizational health. Maintain a disciplined communication rhythm with the SVP, including regular operating reviews, clear escalation of risks and issues, and visibility into the decisions being made across the department. Conduct a structured assessment of the current state of the business — what exists, what is working, what is duplicative, and what is at risk — and present a prioritized roadmap to the SVP and executive leadership. Own the supply chain and logistics strategy for VIP programs — sourcing, production, inventory, freight, warehousing, and delivery to venue — setting the direction and standards, strengthening vendor agreements and service-level expectations, while leading and coordinating the existing team and partners who execute it. Institute service-level standards and quality controls across every VIP program so on-site execution matches what was sold to the fan, the artist, and