All programs - Academy for Customer Success - JAPAN (Hybrid)

Requisition ID: 458863 Work Area: Sales Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T1 Hiring Manager: Alyssa Lee  Recruiter Name: Shotaku Ono     The SAP Next Gen - Academy for Customer Success is a global development program designed for talent who are early in their career.   Who You’ll become   Let’s help you decide - which program is right for you?   Solution Sales Executive (SSE) Responsibilities The SSE’s primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The SSE empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.

SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management. SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

Solution Advisor Responsibilities A Solution Advisor works with our customers and prospects to help them solve business challenges and meet their business objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the “subject matter expert” responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and will deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, the Solution Advisor will participate in marketing events, will lead Design Thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.

Customer Success Manager (CSM) Responsibilities: The Customer Success Manager partners with customers post-sale to ensure they achieve ongoing business value from their SAP solutions. As the strategic point of contact within an assigned solution portfolio, the CSM guides customers through the lifecycle, from onboarding and adoption to value realization, renewals, and growth. The CSM drives customer satisfaction, retention, and expansion by monitoring customer health, managing key milestones, and aligning solutions to customer outcomes. Working closely with Sales, Solution Advisors, and delivery teams, the CSM coordinates cross functional resources to mitigate risk and identify optimization and upsell opportunities.

SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications. SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

What You’ll Bring   Sales Program

2–3 years of professional experience in a quota-carrying sales environment in a technology company, OR in a role with significant exposure to business processes. Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building