Claims Supervisor - State National

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Supervise and coordinate activities of staff engaged in claims processing and adjusting activities. Provide support to staff with questions on account insurance coverage, and escalated complaints. Support, advise and make recommendations regarding the efficient, profitable and effective processing of claims. Essential Functions: Supervise the daily activities of staff, including setting performance standards and monitoring performance Assist manager in planning, coordinating and distributing claims workflow Assist staff with interpreting account insurance coverage in order to settle claim Resolve escalated complaints and answer questions from clients regarding services and procedures Provide account analysis and audits Assist with establishing service benchmarks and reporting on performance measurements Assist in researching and recommending new processes for improving departmental procedures Assist manager in hiring, training, development and retention of staff Additional Responsibilities: Provide recommendations for various projects including processes, account conversions and product development Provide internal training to internal customers on claims processes Knowledge/Skills/Abilities: Intermediate Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required Excellent attention to detail Ability to multi-task Excellent verbal and written communication skills Excellent time management and organizational skills Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Ability to consider the relative costs and benefits of potential actions and choose the most appropriate one Ability to motivate, develop, and supervise people as they work Knowledge of claims adjusting Knowledge of Collateral Protection Insurance and other products preferred Knowledge of policy forms and account insurance coverage Knowledge of principles and processes for providing customer service Knowledge of administrative and clerical procedures and systems Knowledge of laws, legal codes, government regulations, pertaining to adjusting claims Education/Experience High School Diploma or equivalent required Bachelors degree preferred 3-5 years supervisory/management experience P&C Adjuster License You must have ability to secure all required state licensing within the first 90 days of employment #LI-AB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.     We’re all about people | We win together | We strive for better     We enjoy the everyday | We think further     What’s in it for you:   In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.    We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.    All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.    We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan,