Program Director - Telecommunications, Media, and Technology

Be part of a culture that celebrates excellence and drives innovation where success is a shared journey. As a Program Director for the Telco, Media, and Technology Industry, you will help customers reimagine the future of work while partnering with them to drive frontier transformation. In this role, you join the Industry Solutions Delivery team in Microsoft Frontier Company, where you will represent Microsoft to customer leadership and shape their transformation agenda and turn ambitious ideas into measurable outcomes. You work with senior stakeholders to align on vision, orchestrate delivery across complex workstreams, and ensure each engagement moves customers closer to their strategic goals. The Program Director – Telecommunications, Media, and Technology plays a critical part in analyzing customer feedback and acting as the voice of the customer, working closely with senior and executive stakeholders to ensure resolution of complex delivery challenges. You will lead the initiation and execution of highly complex projects by securing and coordinating delivery resources, managing detailed work breakdown structures, and driving alignment with customer plans. This role also includes overseeing partner contracting processes, contributing to resource selection and onboarding, and guiding the development of comprehensive project management plans. You will manage key project metrics, risks, and financials while ensuring the timely and high-quality delivery of some of Microsoft’s most impactful projects. Additionally, you’ll have the opportunity to contribute across domains and geographies, sharing knowledge and influencing industry practices.  At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Lead end-to-end project planning and execution with urgency to accelerate customer time to value, balancing scope, resources, schedule, quality, and security to deliver predictable outcomes for high-visibility engagements. Leverage artificial intelligence and AI-assisted development in project execution to responsibly scale output, accelerate delivery, and improve outcomes for customers. Navigate ambiguous business challenges, make decisions that drive execution, and apply sound judgment to solve problems. Harvest existing intellectual property (IP) for reuse, drive incremental improvements to delivery assets, and share learnings with peers. Account Delivery Management Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates current view of delivery to customer executives on regular cadence, as appropriate. Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success. Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases.